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FAQs

My Account

Register & Login

To register and create an account on Empari Apparel website, kindly go to the footer and click on My Account. This will take you to the Registration/Login page, where you can create an account using a username and password of login to your existing account.

Payment

Payment Methods

Rave by Flutterwave is the default checkout method on the site.

Rave checkout is the easiest way to collect payments from customers anywhere in the world.

Rave allows you to shop and process payment from cards and bank accounts in multiple currencies.

Exchanges & Returns

Return Process

Sometimes the fit isn’t right, so we accept exchanges on any item that is untouched/unused and still in original packaging, with all tags and labels. This only applies to any item dispatched to us within 14 days of receipt by you.

Some items are not eligible for an exchange, but don’t worry. We make sure we clearly state this for you.

Please note ALL items are refunded via Gift Cards.

Shipping & Delivery

Shipments and Delivery Periods

We provide a standard fee delivery service of $40 for international orders.

For orders within Nigeria but outside Lagos, we charge a standard delivery fee of N5,000

For orders within Lagos, we have dynamic shipping fees according to different regions. Kindly see below:

Lekki Phase 1, Victoria Island to Ajah – (₦1000) | Abraham Adesonya to Sangotedo – (₦1500) | Mainland – Ikeja, Yaba, Surulere, Orile, Anthony – (₦1500) | Outer Mainland – Magodo, Ogba, Festac, Isolo, Ajao Estate – (₦2000) | Outskirt of Mainland – Anywhere after Trade Fare, then Egbeda, Ikotun, Iyana Ipaja etc – (₦2000)

Orders with local shipping takes 2-5 business days to fulfill, while orders with international shipping takes 5-14 business days.

Not finding the help you need?

+234 9070727291 - (Monday - Friday) 9am to 6pm